Returns and refunds

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if it is not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

If your card does not tap, arrives damaged, or stops working within 12 months of normal use, email us with your order number and we will send a replacement at no charge. We cover the return postage. If we cannot get a working card to you, we refund you in full.

You have 30 days from delivery to return unused cards in their original condition for a refund of the product price. Return postage for change of mind is on you. Cards that have been used, scratched, written on or otherwise marked cannot be returned for change of mind.

Cards printed or programmed with your business details are made to order. We cannot accept change of mind returns on custom cards, but faulty custom cards are always replaced or refunded.

If you gave us the wrong business name, location or Google profile, email us straight away. If the card has not shipped we will fix it for free. If it has already shipped we can reprogram it, though you may need to post it back to us.

Email hello@reviewcards.com.au with your order number and a short note about the problem. Photos help with damage claims. We reply within two business days and send you a return address if one is needed.

Approved refunds go back to your original payment method within five business days of us receiving the return or approving the claim. Your bank may take a few extra days to show it.

The $29.99 per month plan is a subscription, not a physical product. Cancel anytime and it stays active until the end of the period you have already paid for. We do not refund part months. See our terms of service for the full detail.